To support your Residencia, Non-Lucrative or Golden Visa Application, the policy must be a full medical policy WITH NO EXTRA PAYMENTS i.e. "co-pagos".

These are extra charges for services used - "co-pagos". There are different levels of co-payments depending on what policy you have.

Click here - to see a list of co-payments.

YES - Some policies cover you in any DKV associated clinic or hospital throughout Spain, other policies cover you for any clinic or hospital in the World.

YES - there are several DKV Health policies that provide Worldwide cover e.g. MundiSalud, Residente and TOP HEALTH

The usual exclusion/waiting periods are;-

The policy start date will be shown on the top right of the first page of your policy.

ALL policies automatically renew each year. The renewal date with either be the same day/month each year from when you started the policy or it will be the default date of January 1, each year.

Check your policy document to be sure.

Your DKV plastic card will be sent to your home address and should arrive within 5 working days.
 
Alternatively, download the DKV ACTIVA APP on your phone, then you have access to your details all the time.

With the APP, you can order a new physical card or a temporary card (this is an authorization that is sent to you by e-mail in PDF format and can be used for a month from the date of issue) and you have access to all your medical details.

This is DKV's Health and Wellness Club. By taking out a health, home, life (or death with the Serviplus pack) insurance policy with DKV Seguros, you will have access to multiple discounts and benefits in health and wellness services for your whole family.

An authorization is required for complex diagnostic tests and treatments, ambulance transfers, prostheses and implants, psychotherapy sessions, preventive programs or check-ups, as well as hospital admissions.

Authorisations are normally obtained by the hospital or clinic direct from DKV. If you are asked to get one, question why you are being asked to do this.

Contact DKV on 902-499-499 or by WhatsApp: 960-160-602 (9:00-21:00 hrs, Monday - Friday).

You must provide;-

Click HERE for a list of associated clinics and hospitals in Tenerife.

Click HERE to search for a center near where you live.

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Clinics & Hospitals in Tenerife South

Hospiten Sur (The Green Clinic) 24/7
Tel: 922-777-760
Calle Siete Islas 8, las Americas
E-Mail: sur@hospiten.com
Web Site: Click HERE

Clinica Vida
08:00-21.00 Monday - Fridays
Tel: 922-757-171
Avenida Juan Carlos I, Edif San Marino (Near Bus stop, Los Cristianos
E-mail: unknown
Web Site: Click HERE 

Palm Mar - Medical Center
09:00-19.00 Mon - Friday; 09:00-14:00 Saturday
Tel: 922-897-432 or 642-005-950
Avenida el Palm Mar 66, Local 1, Palm Mar, Arona
E-mail: info@palmmarmedicalcenter.com
Web Site: Click HERE 

Axan Clinic
09:00-14.00 & 16:00-20.00 Monday - Fridays
Tel: 922-176-159
Avenida Principes de España 15, el Medano
E-mail: info@grupoaiku.com
Web Site: Click HERE 

Eurofins Megalab - Blood analysis with DKV Authorisation
Tel: 922-390-134
Avda de Santa Cruz 128, San Isidro 38611
and
Tel: 922-793-551
Calle Barranquillo 2, Los Cristianos (opposite Church Square)
E-mail: informacion.canarias@ctes.eurofinseu.com
Web Site: Click HERE

QuironSalud Adeje
Tel: 922-752-626
Urban. San Eugenio s/n
E-mail: info.costaadeje@quiron.es
Web Site: Click HERE

C C Zentral Centre
Tel: 922 102 202
Av Antonio Dominguez 5, las Americas
E-mail: NONE
Web Site: Click HERE

All policies automatically renew each year.

The insurance company will send you a renewal notification 2 months prior to the renewal date.

The Spanish law requires a customer to give the insurance company at least 1 months' notice in writing ( i.e. by letter, e-mail or burofax), supported with legal identity papers, prior to the renewal of the policy.

This CANNOT be done by telephone or a WhatsApp message.

If you have a MundiSalud, Residentes or TOP HEALTH policy, you can use any clinic or hospital anywhere in the World.

The DKV ACTIVA APP is a great way to get the best from your Health policy.
These guides are all in ENGLISH.

* Sign up & Login

* Settings

* Change Personal Details

* Digital Card

* Change Bank Details

* Change payment period

* Policy Covers

* Get an Authorisation

* Chat with a Doctor

Translation services in DKV affiliated hospitals and/or clinics are sometimes available, but this is at the cost of the Hospital and/or clinic in which the services are being used and is not specifically a cover of the DKV policy. Therefore, it can be asked for, but will be subject to availablilty and in some cases there may be a separate charge for this service.
Remember, a lot of the medical staff do actually speak good English, so a translator may not be required.

Click HERE - To reset your "DKV ACTIVA" app Password.

A DKV web page will open to allow you to enter your NIE/TIE, then press "ENVIAR".

The next page will prompt for your NEW PASSWORD ( to be entered twice).

Once set, the system will send you a code by SMS to your registered phone number.
After this has been entered the system confirms your new password has been set.

Ring 900-101-369.

You will be asked the following details;

Call CAR GLASS on WhatsApp (+34) 669-569-535 or (+34) 935-617-187 or take the car directly to them. They have a workshop in Las Chafiras.

Alternatively, call our office on (+34) 922-735-672 for our staff to arrange an appointment with them for you.

Take PHOTOS - PHOTOS - PHOTOS
A picture paints a thousand words!

Click HERE for a list of Support numbers.

All policies automatically renew each year.

The insurance company will send you a renewal notification 2 months prior to the renewal date.

You can make a payment by calling the office on 922-735-672 and paying by card over the phone, call into the offcie and pay in cash or by doing a bank transfer to our Clients' Account with IBAN: ES95-2100-6794-6722-0007-4306 quoting your name and/or policy number as a reference.
NOTE: We accept no responsibility for any bank charges that may be levied on payments received.

The Spanish law requires a customer to give the insurance company at least 1 months' notice in writing ( i.e. by letter, burofax or e-mail to info@tenerifeinsurance.biz), supported with legal identity papers, prior to the renewal of the policy.

This CANNOT be done by telephone or a WhatsApp message.

Specifically, the Law on Insurance Contracts (Act 50/80 of 8 October) as amended by the Law on the Regulation, Supervision and Solvency of Insurers (Act 20/2015 of 14 July).

Click HERE for details of how UK registered cars are reported to UK authorities and the advantages this gives you.

At the time of publishing, these are the latest versions in ENGLISH and Español.

BOAT Insurance - ENGLISH or Español.

CAR Insurance - ENGLISH or Español.

COMMUNITY Insurance - ENGLISH or Español.

HOME Insurance BASIC - ENGLISH or Español.

HOME Insurance PLUS - ENGLISH or Español.

HOME Insurance PREMIUM - ENGLISH or Español.

LIFE Insurance - ENGLISH or Español.

PET Insurance - ENGLISH or Español.

Provisional licences do not exist in Spain and provisional licences from other EU countries are therefore not valid to drive here.

AM license - for mopeds and vehicles for people with reduced mobility: 15 years (a moped driver may not carry a passenger until the age of 18). The AM category license is specifically for mopeds and scooters, and allows you to ride a vehicle up to 50cc, with a maximum speed of 45km/h (28mph).

A1 license - motorbikes with a maximum power of 11kW and an engine up to 125cc: min. 16 years of age.

A2 license - motorbikes with a maximum power of 35kW a power-to-weight ratio of under 0.2kW/kg: min. 18 years of age.

A license - all motorbikes, with at least two years experience driving motorbikes of category A1 vehicles: min. 20 years of age.

B license - vehicles with a maximum weight of 3,500 Kg and with a maximum of 9 seats including the driver’s: min. 18 years of age.

C license - vehicles with weight over 3,500 Kg: min. 21 years of age.

C1 license - vehicles between 3,500kg and 7,500kg carrying no more than 8 passengers plus driver with trailer up to 750kg: min. 21 years of age.

D license - (vehicles for the transport of passengers): min. 24 years of age.

BTP license - special purpose vehicles like ambulance, school transport buses, fire truck, police vehicles and taxis – must have had Permit B for at least a year.

NOTE:
With a B license you are allowed to drive mopeds and micro cars as well, and once you´ve held it for 3 years minimum, motor cycles up to 125 cc too.

Click HERE for full details of what categories.

Click HERE to see details.

N.B. - The official date of 29/09/2023 has now been postponed, but no official notification has been released ( as of 14/09/2023) from when it will now apply.

WHEN this law is activated all dogs will need to be insured - Minimum coverage of 120.000€ Public Liability .

All owners will be required to take a Dog Handlers course, which is FREE and can be done online. This must be completed within 2 years.

Option 1 - Add up to 4 dogs to your existing HOME insurance policy. For non-dangerous classified dogs, this is FREE of charge. For dogs classified as dangerous, either because of their breed or because they are over 20kgs in weight, they can be added for an additional cost of about 28€

Option 2 - Take out a PET policy. Public Liability of 200,000€ - from 76€ per annum. The dog can also be covered for accidents, illness and death, for an additional premium.

Option 3 - Take out a Public Liability insurance policy. This costs approximately 55€ for non- dangerous dogs and 75€ for dangerous dogs. The more dogs, the lower the cost per dog.

Click HERE to read the official boletin (in Spanish).

Click HERE to register or login to Generali's Client portal for Expats.

Policies cover people up to 79 years of age.

There is a long list of pre-existing conditions that are covered.

Click HERE for more details.

Click HERE for Summary of Covers.

Click HERE for a detailed Table of Benefits.

Claims Procedure details.

Click HERE for more details.